This page sets out the rules that govern use of the WinSpin platform and explains the contractual relationship between the company and users. It describes users’ obligations, payment and verification processes, promotional rules, how disputes are handled and how we may update these terms. By registering or using the platform you agree to comply with these terms and any additional documents referenced herein.
Users must provide accurate, complete and up-to-date personal information when creating and maintaining an account. We expect account holders to:
Account verification is required before processing withdrawals. We may request identity documents, proof of address and, where applicable, source-of-funds documentation. Failure to provide required documentation may result in suspension or closure of the account and withholding of funds until verification is complete. Where applicable, Win Spin will apply checks to protect funds and prevent abuse.
Access to the platform is limited to persons who meet legal and regulatory age limits in their jurisdiction (normally 18+). Users must not be self-excluded, subject to a local prohibition on gambling, or otherwise prevented from participating in gambling activity. We reserve the right to refuse registration or restrict access where eligibility cannot be confirmed.
Users must use the platform lawfully and fairly. Prohibited activities include fraud, collusion, use of unauthorised automation or bots, abuse of promotional terms, chargebacks and any activity intended to manipulate or exploit system faults. We may suspend, limit or close accounts and cancel bets or void winnings where fraud, abuse or other prohibited conduct is suspected.
Promotions and bonuses are subject to specific terms that apply in addition to these conditions. Eligibility, wagering requirements, maximum bet limits, game restrictions and expiry periods are set out in each promotion’s terms. Bonuses may be non-withdrawable until conditions are satisfied and may be forfeited if promotional rules are breached. We may cancel, vary or withdraw promotions at our discretion where abuse is suspected or where operational or legal reasons require it.
Deposits must be made from payment methods in the account holder’s name. We will process withdrawals subject to completion of verification checks and any applicable limits. Withdrawal processing times and limits vary by payment method; fees may be charged by third-party providers. We may withhold or reverse transactions where required to investigate suspected fraud, chargebacks or other breaches of these terms.
Any query or complaint should be raised with customer support in the first instance ([email protected]). We aim to investigate and respond promptly. If a complaint cannot be resolved directly, users may have rights under local consumer protection laws. Where applicable, disputes will be considered in accordance with the law governing these terms and the company’s dispute-handling procedures.
We may modify these terms from time to time. Material changes will be notified via the site or by email where practicable. Continued use of the service after publication of updated terms constitutes acceptance of those changes. Users should check this page regularly for updates.
