At WinSpin we take safer gambling seriously and are committed to helping players keep their play under control. We encourage controlled, informed decisions and provide practical tools and guidance so customers can manage time and money spent on gambling. If you ever need extra support, we will help you access appropriate resources and professional advice.
We focus on protecting customers by promoting informed play, preventing underage gambling, and identifying patterns that may indicate harm. Our approach balances automated monitoring with customer-facing tools so people can set their own limits and take breaks when needed. We do not encourage chasing losses or viewing gambling as a way to solve financial problems.
Players can use a range of controls in their account to manage activity. These typically include deposit limits, wager/loss limits, session timers and an option to take an account break. We make these tools available through your account settings and by contacting support.
Daily and weekly deposit limits help restrict the amount you can add to your account. Limits can be increased or decreased on request, but increases normally take effect only after a waiting period to encourage considered changes. We recommend setting a limit you can comfortably afford.
Loss limits control how much you can lose over a set period. These can prevent rapid depletion of funds and reduce impulsive play. Review and adjust these limits in your account or speak to our support team for assistance.
Session timers and timed account breaks encourage regular pauses and help maintain control. You can set automatic session reminders, schedule regular breaks, or apply temporary account suspensions for a cooling-off period. Longer self-exclusion options are also available if required.
Self-exclusion allows you to block access to your account for a fixed or indefinite period. If you choose self-exclusion we will prevent access and may require identity verification before reactivation. For UK residents, independent services such as GamStop can also be used to restrict access across participating operators.
Set realistic deposit and loss limits, use session reminders, avoid gambling when upset or under the influence, and check your activity regularly. If you share an account, make sure only authorised people have access. Customers moving between brands, including Win Spin, should reapply limits on each account.
If gambling is causing harm, seek professional help. UK organisations such as GamCare, GambleAware, Gambling Therapy and NHS gambling services provide confidential advice, self-help tools and treatment signposting. Contact our support team at [email protected] if you need assistance finding local services or applying safety tools to your account.
